Terms of Service
Last updated: November 6, 2026. ReelMinder is provided by LONGLINE LABS LLC ("we").
1. What ReelMinder is
ReelMinder is a reminder tool for community association management companies. You enter deadlines and dates; we show them to you and email reminders on Mondays. You set your own dates. Requirements vary by state and governing documents. ReelMinder does not provide legal, accounting, insurance, or other professional advice, and does not determine what any law or governing document requires.
2. Your account
You must give accurate information and keep your password safe. The account owner is responsible for who is invited to the team and for activity on the account. You must be authorized to bind the management company you sign up for.
You sign in with a Longline Labs account, one sign-in for every Longline Labs app, provided by LONGLINE LABS LLC under its own Terms of Service and Privacy Policy at account.longlinelabs.com. These terms still govern your use of ReelMinder.
3. Reminders are a convenience
We work hard to send every reminder on time, but email can be delayed, filtered, or lost, and the service may sometimes be unavailable. You remain responsible for meeting your deadlines. To the extent the law allows, we are not liable for missed deadlines or their consequences.
4. Plans, billing, and cancellation
New accounts get a 30-day free trial with no card required. Paid plans are billed per seat (each person on the team), monthly or yearly, in advance. Adding a seat during a billing period is charged right away, prorated. Removing a seat takes effect at the next renewal. Fees are non-refundable except where the law requires. You can cancel anytime; the plan runs to the end of the paid period. Payments are processed by Stripe.
5. When an account ends
If a trial ends without a plan or a plan ends, reminders stop and we keep the account's data for 30 days so you can download it or subscribe. We email the owner about 7 days before deletion. After that, the data is permanently deleted.
6. Acceptable use
Don't misuse the service: no attempts to access other customers' data, overload the service, or use it to send unwanted email. We may suspend or close accounts that do.
7. Your data
You own the data you enter. We use it only to provide the service, as described in the Privacy Policy. You can download it anytime from Settings.
8. Changes to the service and these terms
We may improve or change ReelMinder over time. If we change these terms in a way that matters, we'll post the new terms here and tell the account owner at least 30 days before the change takes effect. Using ReelMinder after that date means you accept the new terms. If you don't, you can cancel before then.
9. No warranties
ReelMinder is provided "as is" and "as available." To the extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and we don't promise the service will be uninterrupted or error-free.
10. Limits on our liability
To the extent the law allows, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, fines, penalties, or late fees, even if we were told they were possible. Our total liability for any claim about ReelMinder is limited to the amount you paid us in the 12 months before the claim.
11. Your responsibility to us
You agree to defend and hold LONGLINE LABS LLC harmless from claims by others arising from your use of ReelMinder, the data you enter, or your breaking these terms.
12. Governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Florida.
13. Contact
LONGLINE LABS LLC. Questions about these terms: support@reelminders.com